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Reservations
0808 303 2573
Closes at 5pm today
View opening hours

Guest Services
0808 303 4631
Closes at 5pm today
View opening hours

Guest Services

0808 303 4631

Closes at 5pm today View opening hours

Reservations

0808 303 2573

Closes at 5pm today View opening hours

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Ambassador Reviews

4.6

/5
5
1685
4
370
3
96
2
34
1
54

Cruise Reviews

4.8

/5
5
54
4
11
3
1
2
0
1
0

Guest Experience Reviews

4.6

/5
5
1631
4
359
3
95
2
34
1
54
Ambassador Cruise Line Service Rating

Poor I have been waiting nearly a week for confirmation of my requirements after having been forced to change my booking Still waiting

Ambassador Cruise Line Service Rating

Booking online needs backing by ‘phone calls

I booked online but found that I had difficulty with giving my preferences and had to resort to ‘phoning. Making payments is straight forward online but finding the facility to log in is not obvious. The software needs tweaking!

Ambassador Cruise Line Service Rating

All good

Certainly would

Ambassador Cruise Line Service Rating

Excellent booking experience

The booking process was very easy and the person on the phone was very welcoming and helpful.

Ambassador Cruise Line Service Rating

Excellent Servicde

It was necessary to change a booking which was done most efficiently. Pleasant and helpful person dealt with my problem.

Ambassador Cruise Line Service Rating

Very difficult arranging parking at ocean terminal

Ambassador Cruise Line Service Rating

The girl I got on the phone was really helpful and polite and I would book with you again.

Ambassador Cruise Line Service Rating

Helpful & pleasant.

So helpful, I forgot to use a discount when booking online, they sorted it out for me very quickly.

Ambassador Cruise Line Service Rating

Mooie cruises goede service.

Ambassador Cruise Line Service Rating

Always worth asking

I had back and forward emails with Lauren in Customer Services and she managed to upgrade our cabin as requested.

Ambassador Cruise Line Service Rating

Very friendly and helpful

Helpful and friendly service. Very knowledgeable

Ambassador Cruise Line Service Rating

Efficientcy

Ambassador Cruise Line Service Rating

Any queries l asked was dealt with politely and directly.

Ambassador Cruise Line Service Rating

excellent friendly service

The lady who helped with our booking was very friendly and helpful. We would be happy to have Laura help us with any further queries or questions.

Ambassador Cruise Line Service Rating

Easy and clear

Easy to do .

Ambassador Cruise Line Service Rating

Great Customer Service

This will be our 5th cruise with ambassador, customer service is always superb, booking the cruise is so straightforward, and we are always left feeling our custom is appreciated

Ambassador Cruise Line Service Rating

Excellent and friendly customer service

We received really great customer service for our cruise booking for 2025. We have booked with other cruise lines in the past, but Ambassador has the easiest, quickest and most efficient process.

Ambassador Cruise Line Service Rating

Efficient and friendly staff who dealt with the booking. Looking forward to the cruise.

Ambassador Cruise Line Service Rating

The booking process was so easy and quick

Ambassador Cruise Line Service Rating

Extremely helpful and patient with all my queries. Supported us to book the cabin we needed etc. and gave us so much needed information as we have not booked a cruise before.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023
Iceland's Land of Ice & Fire
Sailing Date:
Iceland's Land of Ice & Fire
Sailing Date:

Loved departing from Liverpool! The facillities on board were great, entertainment was awsome,, crew and staff were approachable and superfriendly, very efficient, everyone worked as a team. Food was deliicios with lots of choices. The Faroes were beautiful despite the whale hunt. Iceland was amazing! Would have liked 2 days at Reykjavic, lots to see. I loved my first cruise with Ambassador, everything was straightforward and easy and the ship was squeaky clean!

Iceland's Land of Ice & Fire
Sailing Date:

Beautiful comfortable ship. Lovely food. Friendly, helpful and professional crew. Orca experience on board enhanced the voyage.Friendly cabin staff could not do enough for us.Will be back!

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

I would have given it five stars if the air conditioner had been working properly However we had an excellent time at an excellent price

Iceland's Land of Ice & Fire
Sailing Date:

Ship is old and tired with slight modifications However the food, staff and service was brilliant! Fantastic sailing from Liverpool and will book again if the dates fit Just waiting for the tax to be returned from a purchase in Iceland Trip 7-18th July

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Really great experience definitely would recommend it.

Iceland's Land of Ice & Fire
Sailing Date:

I didn't see as much of Iceland as I would have liked ,I didnt feel the shore trips offered by Ambassador were suitable for someone with my mobility. The ship itself was great ,the crew were very friendly and helpful. I enjoyed every minute on board, the evening entertainment was especially good. I only ate in Borough Market, the food was ok but I especially enjoyed being able to sit outside for my meal. The drinks package was very good, the cocktails were very tempting! I am definitely going with Ambassador again so please keep sailing from Liverpool

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

Enjoyed the experience on how Icelanders live work and relax. There hot springs were so relaxing, well worth the visit.

Iceland's Land of Ice & Fire
Sailing Date: Jul 7, 2023

More than pleased didn’t know what to expect but was pleasantly impressed from getting on ship to getting off highly recommended

Iceland's Land of Ice & Fire
Sailing Date:

The ship, the cabin, the crew, the entertainment, and the food, were all excellent. It was just the weather that wasn't great! I'm hoping to book another solo cruise on board Ambassador Ambition 11th December 2023!

Iceland's Land of Ice & Fire
Sailing Date:

Excellent Crew super Meals delicious Excursions well organised

Hidden Gems of France & Spain
Sailing Date:

Excellent cruise. Delicious food, friendly and helpful staff, The entertainment was even better than the theatre’s at home. The staff organised the tables so the you mixed with different people each mealtime. This way you got to know lots of the other passengers. Would highly recommend this company.

Hidden Gems of France & Spain
Sailing Date:
Hidden Gems of France & Spain
Sailing Date:

the embarkation at Dundee was so easy and convenient for us as we come from Dundee. All the crew were very efficient and polite as were our cabin steward Tom , Waiter PJ and wine waiter Edward. Our cabin was comfortable and the food and choices in the restaurants and buffet was to a very good standard. The excursions were very good and varied and some of the villages were breath taking. We were not aware that there were free shuttle buses in each port which were just as good as some of the excursions. All in all it was an excellent cruise and although there were a few hick-ups on the Maiden voyage these were resolved quickly and we would definitely cruise with Ambition again from Dundee next year

Hidden Gems of France & Spain
Sailing Date:

Great cruise. We were very pleased with every aspect of the cruise. Staff and food were very good. The entertainment shows were excellent, very talented team and good variety of shows.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Destination, ports were excellent and reason we chose this cruise. Sadly cruise company did not meet our expectations.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

General fantastic experience overall ,accommodation,staff,places visited, food,

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Friendly staff, food is fantastic. The family feeling. Have booked another cruise for next year.

Arctic Voyage to Spitsbergen, North Cape & Land of the Midnight Sun
Sailing Date: Jun 20, 2023

Excellent throughout. All staff brilliant. Perfect experience for our first cruise of this nature

Ambassador Cruise Line Service Rating

Poor I have been waiting nearly a week for confirmation of my requirements after having been forced to change my booking Still waiting

Ambassador Cruise Line Service Rating

Booking online needs backing by ‘phone calls

I booked online but found that I had difficulty with giving my preferences and had to resort to ‘phoning. Making payments is straight forward online but finding the facility to log in is not obvious. The software needs tweaking!

Ambassador Cruise Line Service Rating

All good

Certainly would

Ambassador Cruise Line Service Rating

Excellent booking experience

The booking process was very easy and the person on the phone was very welcoming and helpful.

Ambassador Cruise Line Service Rating

Excellent Servicde

It was necessary to change a booking which was done most efficiently. Pleasant and helpful person dealt with my problem.

Ambassador Cruise Line Service Rating

Very difficult arranging parking at ocean terminal

Ambassador Cruise Line Service Rating

The girl I got on the phone was really helpful and polite and I would book with you again.

Ambassador Cruise Line Service Rating

Helpful & pleasant.

So helpful, I forgot to use a discount when booking online, they sorted it out for me very quickly.

Ambassador Cruise Line Service Rating

Mooie cruises goede service.

Ambassador Cruise Line Service Rating

Always worth asking

I had back and forward emails with Lauren in Customer Services and she managed to upgrade our cabin as requested.

Ambassador Cruise Line Service Rating

Very friendly and helpful

Helpful and friendly service. Very knowledgeable

Ambassador Cruise Line Service Rating

Efficientcy

Ambassador Cruise Line Service Rating

Any queries l asked was dealt with politely and directly.

Ambassador Cruise Line Service Rating

excellent friendly service

The lady who helped with our booking was very friendly and helpful. We would be happy to have Laura help us with any further queries or questions.

Ambassador Cruise Line Service Rating

Easy and clear

Easy to do .

Ambassador Cruise Line Service Rating

Great Customer Service

This will be our 5th cruise with ambassador, customer service is always superb, booking the cruise is so straightforward, and we are always left feeling our custom is appreciated

Ambassador Cruise Line Service Rating

Excellent and friendly customer service

We received really great customer service for our cruise booking for 2025. We have booked with other cruise lines in the past, but Ambassador has the easiest, quickest and most efficient process.

Ambassador Cruise Line Service Rating

Efficient and friendly staff who dealt with the booking. Looking forward to the cruise.

Ambassador Cruise Line Service Rating

The booking process was so easy and quick

Ambassador Cruise Line Service Rating

Extremely helpful and patient with all my queries. Supported us to book the cabin we needed etc. and gave us so much needed information as we have not booked a cruise before.

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