Ambassador Reviews

Easy to do

Ambassador provide a great service, I always feel like one of their family. Everyone that I connect with is always smiling, their smile shines, this is priceless and I love it. Thank you Ambassador.

Easy Good choices Good website

Stunning value. Everything Ambassador provides is good or better. Only problem is the negative attitude and behaviour of a noisy minority of fellow guests.

The site was easy to use to book with clear instructions and information. We were able to see the layout of the ship and book a suitable cabin for us. We also were able to book a drinks and gratuities package which cIearly explained what was covered.

Easy to book via the website. I also had a query and telephoned the customer services dept. They were very helpful and polite.

Excellent service from start to finish

Informative . Booking easy . Excellent **

Louise was a pleasure to help us book our cruise and very pleasant to talk to with her help and expertise.

I have no complaints at all, everyone are very helpful, if I get in touch, I always get answers within the same day, or the day after. And I can "hear" they are smiling when we speak. If you book a new cruise on the cruise you're on, the service is over my expectations.

Always easy to book with never have a problem with them operators very friendly

The future cruise desk host is really bad . He is rude and didn’t tell me th price before he changed my booking . He charged me two solo cabins for one twin inside room . After I told him This price wrong he lost temper and shouted to me . Then he lied to the managers. So I had 5 meeting with a line managers , so far the manager finally admitted his fault and said sent en email to head officer . Until Now nothing come back . Don’t trust this new future cruise host : Damian, who is dishonest and other staff worked very hard , but he does not . He should be sacked!

Very easy to use

No confirmation e mail of my booking recieved and no verification e mail to set up an account. One reply to an e mail I sent querying this and then no further replies to my second e mail. I rang and was put through to guest services where I was informed I could be waiting for two hours for someone to answer the call. No indication at all where I was in the queue while listening to awful music. After 15 mins I put the phone down. Still no nearer to having a confirmation of my booking as it can only be digital and the postal service is not used apparently. Dreadful experience so far.

Very helpful. Got what we wanted.

Amazing

Very good and professional

Quick and easy to book your cruise. Information easy to follow. Cruise booked and parking all sorted within half an hour.

Easy to book, paying the deposit was simple and the way to pay the remaining balance is easy to understand.

Good