“Okay.”

You canceled our original booking.

Trusted Customer

“Cabin selection and booking”

I wanted some advice on cabins as I have never cruised with Ambassador before. I spoke on line and they couldn't help but would get agent to ring me. I did not want a return call so told them what I was after and that I wanted to book next day and they said they would get an agent to email me. No one emailed me so rang reservations, it took a long time to get through. Spoke to agent but could not get info wanted re cabins. I made the booking using my own judgement re cabin selection. I wanted to speak to someone who either knew the ship or access to further info. The pictures and details online did not show exact details, I have booked a suite but have only seen layout of deluxe suite. The person that took my booking was very helpful and tried her best to help me but her resources were limited.

Trusted Customer

“Booking on line was straightforward”

Booking was straightforward

Christine

Fast efficient service.

Trusted Customer

Sailed with ambassador before and happy with the service, staff all friendly, was was great, the only thing I didn’t arose of was the last day you had to pay cash for a drink

Nicholas Parker

Very helpful and knowledgeable staff. Made me confident that my needs would be met etc

Anne White

“Too good to miss”

I was informed by email that this cruise was coming up and we decided to book straight away. We also mentioned it to a friend who has also booked.

Trusted Customer

Very easy to book

Trusted Customer

“Great service”

The customer service was great, she listened to what I said and found exactly what I wanted. Polite, helpful and patient. Thank you

Sharon Devlin

“Booking with Ambassador”

The person on the computer was quick, and got me a call handler within a few minutes. Call handler was excellent. Really helpful. Gave me lots of information and answered all my queries.

Trusted Customer

Excellent

Mavis Gardiner

“Great service”

Simple & easy to book. Really looking forward to travelling next year.

Megan Jones

“Booking confirmation confusing”

I had trouble booking as I couldn't confirm my online card payment. Rang the booking line and they booked for me over phone. I've had 4 booking confirmation emails. The first didn't show I had paid a deposit. The second one did. I can't see any difference between the the booking confirmation emails I've received after the second one. Bit confusing and concerned I've missed some important detail.

Trusted Customer

“easy booking experience with reservations team”

Called reservations and spoke to Julie, who handled everything very efficiently

Trusted Customer

Online booking. Straightforward and easy to do.

Trusted Customer

“Good service and would recommend to friends and family”

Good service and helpful but the phone line cut out a couple of times although we were called back immediately.

Trusted Customer

“Booking experience .. easy”

Was easy to book but was a little disappointed that booking seems to have opened before the time stated. As a result all the balcony cabins had been booked. Clear instructions and advice, easy to understand what is included. However, got a fab booking and looking forward to the cruise !!

Trusted Customer

Instructions very easy to follow on there booking site. The response to clarify my booking was through via email with all details to address prior to join our cruise within minutes, first class service

Catherine Wilson

“Easy booking”

Very easy to book and sorted out a problem with the error on the invoice immediately. So far so good

Terence Young

unexpected upgrade

Trusted Customer