“Exceptional”

Julie was brilliant

John Barlow

“Disappointed”

Have booked with them in May for the Norwegian cruise which we thoroughly enjoyed. At the time nothing was too much trouble Have booked a 60th surprise birthday mini cruise for my partner. However the embarkation time is the latest time in the afternoon at 17.30 I understand it’s to do with the entrance of where you dock and position of cabin but I did call them to see if we could embark early or even move cabin or have an upgrade No luck. Not accommodating at all.

Mark Townsend

“Great booking”

The booking procedure via telephone was efficient . The operator working from home was polite and helpful. Answered all my questions.

Margaret Fleming

“Great cruise line”

Ambassador is a great cruise line always a happy to get on bored ⛴️🛳 i am going for the 1st time on the Ambition 12 th December

Janet Watts

“Great service by Kelly”

A shout out to Kelly who gave a great service and was able to quickly sort my order and answer all my questions. Thanks again for the help Kelly!

Trusted Customer

“Foolproof booking”

Easy to book and good discount with my blue light card and was able to book a room with a balcony. Our 1st cruise booking and it was very easy.

Trusted Customer

I spoke with a lovely lady called Emma today. I had booked one cruise for myself and my husband, and then 15 minutes later I tried to book the same cruise for my niece and her husband using the same credit card. My payment spent most of the evening going around in circles trying to process. I spoke with my card company who confirmed only one deposit had come out of my account, And that there was nothing wrong with my card and to try again. After 4 hours of frustration, I left it for the night. I called Ambassador this afternoon. Emma helped me book the cruise over the telephone - using the same card. She was very patient and pleasant. She managed to book the cruise that I had tried all evening to do. Emma also linked our bookings so that we were close to my niece. The reason my payment was processing all evening, was the address on my card did not match my nieces. Once we changed my nieces address to mine, the payment went straight through. Lovely service. Lovely lady.

Trusted Customer

“They try extremely hard to please”

MST things explained very well. I particularly like their quick response to emails.

Trusted Customer

Very professional

Robert Flint

“French Escape”

The staff were very helpful on finding the cabins required.

Trusted Customer

“Professional”

Very efficient and professional service easy to navigate through

Trusted Customer

“Traveller”

Informative, friendly, ready to help.

Trusted Customer

“Excellent Agent.”

First class booking agent,good knowledge and an understanding of my parties needs.Never sailed with Ambassador before so some very helpful tips from the agent were very welcoming.Many Thanks.

Keith Pogson

First class. Very helpful.

Trusted Customer

“Winter break”

Easy to understand and book at a reasonable price

Trusted Customer

“All sorted.”

Received my confirmation invoice this morning. It was,incorrect. Phoned,long waiting list.Called again later in the morning and was answered after a short wait .Explained the problem and a,few minutes later Received a corrected invoice.Operator very helpful.

Trusted Customer

“First booking”

Really good. Asked all the questions to make the booking process really easy

Trusted Customer

“2nd booking.”

Great price, ease of booking, no nonsense. Clearly set out website with nothing hidden.

Trusted Customer

Everything was first class

Trusted Customer

“Great booking”

Really helpful staff / customer service Looking forward to my trip

Helen Lester