“Upgrade”

Have just got my upgrade from deck 8 to deck 10

Trusted Customer

Excellent communication, knowledgeable staff, easy to contact

Claire Gardner

“if the service is the same when we sail at Xmas its going to be brilliant”

had a great time with Andrew & sorry forgot name of the girl, they couldn't do enough for us as my husband finds it had to walk to far on our walk about to see the ship, & waited we us & couple of others at the lifts. they answered everybody's questions. the only thing I could fault is you could not book with them perhaps when you depart the ship there could be somewhere. rang Michelle & she was star which Andrew did help with.

Trusted Customer

Booked myself online

Trusted Customer

“Easy booking”

Easy booking service

Kim Ellis

“Booking direct with Ambassador”

Very helpful staff when I booked direct and was very happy and helpful to meet how needs during booking and gave us the best deal available. Plus very happy that we have just be given a free upgrade in cabin thank you.

Trusted Customer

Excsllent

Trusted Customer

“Good Booking Experience”

Customer service advisor was extremely helpful. I didn’t have to wait long on the phone. Went through everything I needed to know.

Trusted Customer

“Well done Ambassador”

I booked online which was fine but there seemed to have been a technical issue at your end when trying to complete and to get on to My Sailing.

Trusted Customer

“SUITS ME”

As always great service from a great cruise line which I have been very satisfied with over the last couple of years

Trusted Customer

“Helpful and professional”

Very helpful and professional . It was easy to book and get my discounts.

Trusted Customer

“Cruising made easy”

The lady was informative, helpful. The booking of my cruise was quite straightforward.

Trusted Customer

“No human contact”

I didn't receive any service from a human being, as is the way of things today you can only interact with a machine, McDonalds, KFC, Burger King.

Trusted Customer

“Booking”

Service was quick . Only downside you get 10% of I have a blue light card which gives me 10% off . Was told can't use onboard contact sales team Sales team say can only use when booking . So been done out of 10% discount .

Michael Petrie

Nothing to add

Trusted Customer

It was an on line booking so straightforward.

Trusted Customer

Very easy to book

Trusted Customer

“Great Service”

Very friendly & helpful so far

Martin Anscombe

“Computer glitch perhaps”

I was unlucky perhaps but trying to book was not easy at all. Computer system appeared to be not working very well so it took a lot longer to book than it should have done. It appeared to be that the booking was done remotely (ie at someone’s home). Then I never received booking confirmation so had to chase it up as I was concerned and even then I did not receive the email so the confirmation was finally attached to my email and sent as a ‘reply’ I do not fault the staff at all as they were all helpful and polite.

Trusted Customer

“Easy to book on line”

Booked it on line which was easy but I had no interaction with any booking staff.

Michael Browne