Booking Conditions

All holidays are organised and offered for sale in the United Kingdom by Ambassador Cruise Holidays Limited, trading as Ambassador Cruise Line, (“we”), (“us”), (“our”) of Gateway House, Stonehouse Lane, Purfleet, Essex RM19 1NS, company number 13299365, VAT GB 380691479.

In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred. ‘Package’  has the meaning given in the Package Travel and Linked Travel Arrangements Regulations 2018 (‘PTRs’) and ‘arrangements’ means  the cruise and other travel services confirmed on your confirmation invoice (including any subsequent amendments).

We act as the Package Organiser under the PTRs. We will provide you with the information required by the PTRs before you book and in your confirmation invoice. A summary of your Key Rights is available here. You can access the PTRs here: 

https://www.legislation.gov.uk/uksi/2018/634/contents/made

You will receive standard information about your package arrangements and details of their main characteristics before you make a booking. That information, these Booking Conditions together with the Key  Rights Information (The Package Travel and Linked Travel Arrangements Regulations 2018), our Privacy Policy (Privacy Policy | Ambassador Cruise Line), Pay in Instalments Terms and Conditions, General Information (General Information | Ambassador Cruise Line) and Mobility Policy documents (Mobility Policy | Ambassador Cruise Line) and, where applicable, the Nectar Promotional Terms and Conditions (Terms & Conditions), and any other information we bring to your attention before we confirm your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-

1. they have read these terms and conditions and have the authority to and does agree to be bound by them;

2. they consent to our use of information in accordance with our Privacy Policy;

3. they are over 18 years of age and where placing an order for services with age restrictions declares that they and all members of the party are of the appropriate age to purchase those services.

1. Booking

Bookings can be made online, by calling our cruise reservations department or contacting your travel agent. A binding agreement for your arrangements will come into existence between you and us when we issue a confirmation invoice, either directly to you or via any agent we have authorised to act on our behalf. Upon receipt, if you believe that any details on the confirmation invoice, or any other document are wrong you must advise us immediately as changes may not be able to be made later. It may harm your rights if you don’t.

Deposits: When we make your booking, you must pay a deposit of 15% or £200 per person (whichever is the greater) for all published cruise-only holidays. Where the £200 per person is greater than 15%, it will be applied to 1st and 2nd person. 3rd and 4th guests (including children) will be charged £50 per person. The determination of the policy will be driven by the pricing for the first guest.

For cruises of 3 nights or less, the deposit will be £50 per person.

For lunch and overnight port events booked online, full payment is due at the time of booking. Where booked via the call centre, a deposit of £25 per person is payable at the time of booking, with the balance due 120 days before the event, unless different payment terms have been notified to you before booking. Different payment and cancellation terms may apply to specific events, including festive events, where these have been brought to your attention before booking. To view the full Event Booking Conditions, please visit: Event Booking Conditions | Ambassador Cruise Line

For any cruises that include a flight from our charter flight programme as part of your package, a deposit of 15% per person will be charged. Please note: any flight upgrade charges are non-refundable and will be advised to you prior to booking.

Please note: Infants must be under two years of age on the date of return travel to qualify for infant status.

Balance: Your balance payment is due no less than 90 days prior to departure, for which we will not issue a reminder. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out in clause 3 below will be payable.

2. Insurance

It is a condition of booking with us that you take out appropriate travel insurance (including cover for  pre-existing medical conditions). We reserve the right to refuse travel if you do not have suitable travel insurance in place.

Any travel insurance you purchase must include specific cover for cruise holidays (missed ports and itinerary disruption), pre-existing medical conditions and incidents which may affect your package or travel arrangements. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and bring them with you on your cruise. You may be required to provide proof of adequate cover at check-in and will not be able to board the vessel without it.  You will also be required to provide details of your insurance policy via My Ambassador Sailing (Sign in to your account | Ambassador) within 90 days of your departure.

We are delighted to be working with Holiday Extras, who are able to provide our guests with exceptional value fully comprehensive travel insurance cover, please visit https://www.holidayextras.com/ambassadorcruiseline/insurance.html to find out more.

3. Changes and cancellations by you

If you wish to change your booking, please email us at: guestservices@ambassadorcruiseline.com

If you wish to cancel your booking, please email us at: cancellations@ambassadorcruiseline.com 

Your notice requesting a change or cancellation will only take effect when it is received in writing by us at  the relevant email address, quoting your booking reference and lead name in the subject line and will be effective from the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations will be subject to the charges set out below. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.

If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified in writing, preferably at least 14 days before departure  and the replacement traveller satisfies all applicable travel, immigration and security requirements.  In addition you will be required to pay the reasonable costs and charges actually incurred by us as a result of the transfer, as set out in the section below entitled “Charges in the event of a change”. In the event that external suppliers have been contracted by ourselves to facilitate elements of your booking, increased administration or cancellation fees may be charged. We will advise you of any such fees, costs and charges before you proceed with the amendment. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. Such costs shall be limited to those which are reasonable and actually incurred by us as a direct result of the transfer. We shall provide you with proof of such costs on request. If you are unable to find a replacement, the cancellation charges as set out below will apply. Please note no refunds will be given for passengers not travelling or for unused services.

You may terminate your Package without paying a termination fee before departure where unavoidable and extraordinary circumstances occur at the destination or its immediate vicinity and significantly affect performance of your Package or significantly affect the carriage of passengers to the destination. In these circumstances, you will be entitled to a full refund of payments made for the Package, but not additional compensation, in accordance with the PTRs.

Different transfer terms may apply to charter cruises or cruises involving special events, as set out in the applicable charter or Themed Cruise Terms and Conditions, which will be brought to your attention before booking.

Charges in the event of a cancellation
If you cancel your booking, the cancellation charges shown below will apply. Where your booking includes non-refundable flights or other travel services, higher cancellation charges may apply. We will advise you of this before you book. Insurance premiums and amendment fees are non-refundable.

In addition to any non-refundable charges advised to you prior to booking, if you wish to cancel your booking the following cancellation charges will apply:

Please note: If you cancel or remove any pre-purchased ancillary items within 14 days of departure, a cancellation charge of 100% of the price paid for those items will apply and you will be advised of this prior to booking. This includes, but is not limited to, drinks packages, port parking and coach travel to the port.

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

Charges in the event of a change
Cruise to Cruise Transfer Requests. More than 90 days before departure, requests to transfer your booking to another cruise may be considered, subject to availability and our agreement. If approved, an administration fee of £50 per person will apply, together with any applicable fare differences, additional costs and any costs or charges incurred by us or imposed by our suppliers. The value of the new booking must be equal to or greater than that of the original booking.

Within 90 days of departure, any request to transfer your booking to another cruise will be treated as a cancellation, subject to the applicable cancellation charges under this clause and your statutory rights. A new booking must then be made. Only one transfer from one cruise to another is permitted per booking, regardless of when the transfer takes place.

Name Changes. More than 90 days before departure, one name change per cabin is permitted, subject to a £50 administration fee.  Name changes requested between 90 and 14 days before departure will incur a £100 administration fee.  No name changes will be permitted within 14 days of departure. All name changes are subject to our agreement and any applicable requirements, costs or charges imposed by our suppliers. This does not affect your statutory right to transfer your Package to another traveller as set out above.

No refunds will be made for tickets or services booked but not used, or for insurance premiums or alteration charges. Note: Certain arrangements may not be amended after they have been confirmed (for example, scheduled flight tickets or non-refundable flights) and any alteration could incur a cancellation charge of up to 100% of that part of the holiday in addition to the charges detailed above.

4. Changes and cancellation by us

We plan your cruise many months in advance and, although changes are uncommon, we may occasionally need to make changes to your booking or cancel it. We reserve the right to do so at any time. If we make a significant change or have to cancel your Package, your rights and the options available to you are set out below.

Changes and cancellations before departure
We reserve the right to make minor changes to your Package before departure. Where reasonably possible, we will notify you of any such changes before you travel.  Minor changes do not,  of themselves, entitle you to cancel your booking without a termination fee or to receive compensation.

Examples of minor changes include:

• a change to your embarkation or final disembarkation time of less than 12 hours;

• a change to your outbound or return flight of less than 12 hours, provided the change does not materially affect your Package;

• a change of aircraft type;

• a change of accommodation or vessel to one of the same or a higher standard;

• minor itinerary changes; or

• the substitution of ports with suitable alternatives.

Although uncommon, we may occasionally need to make a Significant Change to your Package before departure. A Significant Change is one that has a material impact on your cruise. Examples include:

• a change of accommodation or vessel to one of a lower official classification for all or a substantial part of your cruise;

• a change to your embarkation or departure time of 12 hours or more (although this may vary depending on the duration and nature of your cruise);

• a significant change to your itinerary, including changes to ports of call where, taking account of the itinerary, duration and overall nature of the cruise, the change has a material impact on your Package;

• where we are unable to provide a special requirement that we have confirmed and this materially affects your holiday.

If we make a Significant Change or cancel your Package before departure, we will notify you as soon as reasonably possible and, where time allows before departure, you may choose to:

• accept the revised arrangements; or

• accept a replacement Package of comparable or higher standard (if available); or

• cancel your booking and receive a full refund of all monies paid.

If the replacement Package is of a lower quality or lower price, you will receive an appropriate price reduction. If it is more expensive, we will explain any additional amount payable before you decide whether to accept it.

Please let us know your choice within 7 days of our notification. If we do not hear from you, we will contact you again. If you still do not respond within a further 7 days, we may treat your booking as cancelled and refund any payments you have made.

Where required by the PTRs, we will also pay appropriate compensation, subject to the limitations and exclusions in clause 8.

Compensation will not be payable where:

• the Significant Change or cancellation occurs because you have not paid in accordance with these Booking Conditions;

• the change or cancellation results from your request to amend the booking; or

• the change or cancellation is due to Unavoidable and Extraordinary Circumstances (see clause 8).

• The above rights do not apply where we make only a Minor Change.

The itinerary, ports of call, sailing schedule, departure and arrival times and the duration of calls at ports are estimates only and may change before or during your Package.

The Master has overriding authority in relation to the safe navigation, operation and security of the vessel and may, where reasonably necessary, alter or omit ports of call, change the order of the itinerary, vary sailing times or take any other operational decision affecting the voyage.

Where reasonably practicable, we will notify you of any significant changes. Your rights in relation to any Significant Change or any inability to perform the Package will be determined in accordance with these Booking Conditions and the PTRs. 

Changes and cancellations after departure
If, after departure, we are unable to provide a significant proportion of your Package, we will offer suitable alternative arrangements at no additional cost to you. Wherever possible, those arrangements will be of an equivalent or higher standard.

If the alternative arrangements are of a lower quality, you will receive an appropriate price reduction. You may reject the arrangements only if they are not comparable to those originally agreed or if the proposed price reduction is inadequate.

If we cannot provide suitable alternative arrangements, or you are entitled to reject them, we will, where appropriate:

• provide equivalent transport, at no additional cost, back to your place of departure or another place agreed with you, where your Package includes passenger transport; and

• provide any appropriate price reduction and/or compensation in accordance with the PTRs, subject to clause 8.

If Unavoidable and Extraordinary Circumstances prevent your return as agreed, we will meet the cost of necessary accommodation, where possible of an equivalent standard, for up to three nights per person. This limit does not apply where longer accommodation must be provided under applicable passenger rights legislation or to passengers covered by the statutory exceptions, including certain passengers with reduced mobility, pregnant passengers, unaccompanied minors and passengers requiring specific medical assistance, provided we were notified of their needs at least 48 hours before the Package began.

Nothing in these Booking Conditions affects your statutory rights under the PTRs.

5. Flights (where applicable)

If your Package includes flights, the flight times, operating airline and aircraft type shown at the time of booking are for guidance only and may change.

You should check your latest flight details before travelling. If you booked directly with us, you can view your latest itinerary, including any updated flight information, by logging into My Ambassador Sailing (Sign in to your account | Ambassador). If you booked through a travel agent, your travel agent can obtain an updated itinerary on your behalf.

Where reasonably possible, we will notify you of any significant changes to your flight arrangements using the contact details provided with your booking. However, it remains your responsibility to check your latest flight details before you travel. We cannot accept responsibility if you miss your flight because you have not checked your confirmed flight details.

If we are unable to confirm the identity of the operating airline at the time of booking, we will notify you as soon as reasonably practicable once it has been confirmed.

Changes to the operating airline, aircraft type or flight times will not, in themselves, amount to a significant change to your Package, unless the change materially affects your Package taking account of its nature and duration, in which case your rights are set out in clause 4.

If your flight is cancelled, delayed or you are denied boarding, you may have rights against the airline under applicable passenger rights legislation, including rights to reimbursement and/or compensation. Any such rights are the responsibility of the airline and do not automatically entitle you to a refund or compensation from us. Further information is available from the Civil Aviation Authority at Air passengers | UK Civil Aviation Authority.

For the purposes of air travel, a child will only qualify as an infant if they are under two years of age on the date of the return flight.

If your Package does not include flights and you arrange your own travel to and from the ship, those arrangements are your responsibility. We are not liable for any delay, cancellation or amendment affecting independently arranged travel. If you are unable to join your cruise as a result, our cancellation charges will apply in accordance with clause 3.

Flight Upgrade Policy
For guests booked on our Fly-Cruise programme and where the booking includes a chartered flight: once a flight upgrade has been purchased and confirmed, guests may not revert to a lower class of service, including but not limited to unspecified economy class. No refunds will be provided for voluntary downgrades after an upgrade has been confirmed.

6. Fitness to Travel on the Cruise Ship, Pregnancy, Disability (including Hidden Disabilities) or Reduced mobility, Medical/ mobility equipment

Our priority is the comfort and safety of our passengers. We will give you information about whether the arrangements you have chosen are generally suitable for persons with special assistance requirements but if you or any member of your party has any precise medical problem or disability (including hidden disabilities) which may affect your chosen arrangements, you will be asked to confirm this prior to completing your booking. You will then be asked for further information 90 days prior to departure. We will only provide precise information on the suitability of the trip or holiday taking into account your needs if you specifically request us to do so. Acting reasonably, if we are unable to properly accommodate your needs, or if you did not give us full details at the time of booking, we may be unable to accept or continue your booking, subject to applicable law and your statutory rights. In particular, please note the following:-

Your privacy
We will only collect information about your special assistance requirements to ensure your health and safety and to assess the suitability of the arrangements we have made for you. Please see our full privacy policy for details.

Health Questionnaire and Fitness to Travel
Our General Information and Mobility Policy, available on our website and forming part of these Booking Conditions, contain important information about health and fitness to travel, medical conditions, accessibility, pregnancy, assistance dogs, medical equipment and other special assistance requirements. You must read these before you travel and comply with the requirements set out in them.

You are responsible for ensuring that you are fit to travel. We may require you to complete a health declaration and/or provide medical evidence of your fitness to travel before departure where reasonably necessary. You must provide accurate and complete information about any medical condition, disability, reduced mobility or other circumstance that may affect your holiday or require special assistance, either at the time of booking or as soon as reasonably practicable if your circumstances change.

We and the Carrier reserve the right, acting reasonably, to refuse embarkation, refuse carriage, transfer you to another cabin, require you to leave the ship at any port or take any other reasonable steps necessary where your health, conduct or condition:

• may put your own health or safety, or that of other guests or crew, at risk;

• may prevent us or the Carrier from complying with applicable legal, safety or port requirements; or

• may result in us or the Carrier becoming liable for your care, maintenance or repatriation.

Where we exercise these rights, you will not be entitled to any refund or compensation unless required by applicable law. You will also be responsible for any reasonable costs incurred by us or the Carrier as a result of your failure to comply with these Booking Conditions.

If you have any special requests, including requests relating to accessibility or medical needs, you must tell us at the time of booking. Whilst we will endeavour to accommodate reasonable requests, they cannot be guaranteed unless we have specifically confirmed them in writing.

7. Special Requests

If you have any special requests, you should tell us at the time of booking and confirm them in writing by emailing guestservices@ambassadorcruiseline.com.

We will make reasonable efforts to accommodate special requests, but they cannot be guaranteed unless we have specifically confirmed in writing that we will do so. A note of your request on your booking confirmation, confirmation invoice or other documentation, or the fact that we have passed your request to a supplier, does not constitute confirmation that it will be met.

All special requests are subject to availability. We cannot accept bookings that are conditional upon a particular request being fulfilled and, unless we have expressly agreed otherwise in writing, all bookings will be treated as unconditional.

8. Our Liability to You

8.1 Our Responsibility
We are responsible for the performance of the travel arrangements included in your Package in accordance with the PTRs and these Booking Conditions.

This includes any destination experiences that form part of your Package. Where we arrange or sell destination experiences separately and expressly state before you book that we are acting only as agent for the local supplier, those destination experiences do not form part of your Package and your contract for those services will be with the local supplier. In those circumstances, our responsibility is limited to acting as agent unless otherwise required by law.

If any travel service included in your Package is not performed as agreed, you may be entitled to an appropriate price reduction and/or compensation, subject to these Booking Conditions, the PTRs and any applicable international conventions.

8.2 Reporting Problems
If you become aware of any issue during your holiday, you must notify us and the relevant supplier without undue delay so that we have the opportunity to investigate and, where appropriate, remedy the problem.

Please report any concerns on board to our Guest Services Manager via Reception or, in relation to destination experiences, to your tour guide or our local representative.

Failure to notify us promptly may affect your entitlement to a price reduction or compensation where this has prevented us from resolving the issue or reducing your loss.

8.3 Assistance
If you experience difficulty during your cruise, we will provide appropriate assistance without undue delay, including information about health services, local authorities and consular assistance, assistance with communications and, where appropriate, assistance in making alternative travel arrangements.

We may charge a reasonable fee for providing this assistance where the difficulty has been caused intentionally or through your negligence.

8.4 Circumstances Where We Are Not Liable
We will not be liable for compensation, loss, damage, injury, illness, death, expense or other claim where the relevant failure is attributable to:

a. you or any member of your party;

b. an unforeseeable or unavoidable act or omission of a third party unconnected with the performance of your Package; or

c. unavoidable and extraordinary circumstances (as defined elsewhere in these Booking Conditions).

We are also not responsible for:

1. services or facilities which do not form part of your Package;

2. destination experiences, excursions or other services which do not form part of your Package, including those purchased independently from third parties or where we have acted solely as a disclosed agent for the local supplier;

3. losses which were not reasonably foreseeable when your booking was confirmed;

4. losses relating to any business activities; or

5. additional losses arising because you failed to follow the complaints procedure set out in these Booking Conditions.

8.5 International Conventions
Where any claim concerns carriage by sea, air or rail, hotel accommodation or another travel service which is subject to an international convention or other legal regime limiting liability, our liability (and that of the relevant carrier or supplier) will be determined in accordance with the applicable convention or legal regime.

These include, where applicable:

• the Athens Convention relating to the Carriage of Passengers and their Luggage by Sea 1974, as amended, supplemented or replaced from time to time;

• the Montreal Convention relating to international carriage by air;

• the Berne/COTIF Convention relating to rail travel; and

• the Paris Convention relating to hotel accommodation.

Where an international convention applies, it will determine the circumstances in which compensation is payable, the limits of liability and, where applicable, whether fault or negligence must be established before compensation can be recovered.

8.6 Airline Passenger Rights
Where your Package includes flights, you may have separate rights to reimbursement and/or compensation directly from the airline under applicable passenger rights legislation in the event of denied boarding, cancellation or delay.

Any payment you receive, or are entitled to receive, from an airline, carrier or other supplier in respect of the same claim will be deducted from any amount payable by us so that you are not compensated twice for the same loss.

8.7 Limits of Liability
Nothing in these Booking Conditions limits or excludes our liability where this would be unlawful, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

Where an international convention or other applicable law provides for a different limit or exclusion of liability, that convention or law will apply.

Subject to the above, and where liability is not governed by an international convention or otherwise limited by law, our maximum liability for all claims arising under your Package shall not exceed three times the total price paid for your Package. This limit does not apply where a different limit is prescribed by the PTRs, an applicable international convention or any other applicable law.

8.8 Luggage and Personal Property
Where loss of, damage to or delay in delivering luggage or personal property is governed by the Athens Convention or another applicable international convention, our liability will be determined in accordance with that convention, including its financial limits, exclusions and time limits for bringing a claim.

For any other claim relating to luggage, personal possessions or money that is not governed by an international convention, our liability will be determined in accordance with applicable law and these Booking Conditions. You are responsible for ensuring that you have appropriate travel insurance covering loss of, damage to or theft of your luggage, personal possessions and money.

8.9 Assignment of Rights
If we pay compensation or settle a claim, you agree (and, if under 18, your parent or guardian agrees on your behalf) to assign to us or our insurers any rights you may have against any third party responsible for the loss. You must provide all reasonable assistance we or our insurers require in pursuing those rights.

8.10 Safety and Right to Refuse Carriage
The safety, security and wellbeing of our guests, crew and staff are our highest priority.

We reserve the right to refuse embarkation or carriage, or to require a guest to leave the ship where, acting reasonably, we consider that the guest's conduct, behaviour, known criminal history or other relevant circumstances present, or are likely to present, a risk to the safety, security or wellbeing of our guests, crew or staff, or to the safe operation of the vessel.

Where we reasonably exercise this right, we shall not be liable for any refund, compensation, loss or expense arising as a result, except where required by applicable law.

We may also refuse a booking, refuse embarkation, cancel a booking or terminate carriage where providing the Package would cause us, the Carrier or a supplier to breach applicable sanctions, trade restrictions or other legal or regulatory requirements. Our liability in those circumstances will be limited to the extent permitted by applicable law.

8.11 Unavoidable and extraordinary circumstances:
We will not be required to pay compensation for any failure to perform, or delay in performing, our contractual obligations, where the failure or delay is caused by unavoidable and extraordinary circumstances. These are situations beyond the control of the party seeking to rely on them, the consequences of which could not have been avoided even if all reasonable measures had been taken.

Examples include, but are not limited to, war or the threat of war, acts of terrorism, civil unrest, riots, government action or restrictions (including decisions by port, harbour or river authorities), industrial disputes, lock closures, natural disasters, fire, chemical or biological incidents, adverse weather, sea, ice or river conditions, epidemics, pandemics, public health emergencies and any other similar events beyond our or the relevant supplier's control.

9. Suppliers’ Conditions
Certain travel services included in your Package are provided by independent suppliers. Those suppliers may have their own terms and conditions which apply to the services they provide. By accepting these Booking Conditions, you also agree to comply with any such terms and conditions that apply to your travel arrangements.

Where applicable, these may include conditions relating to matters such as carriage, health and safety, conduct, baggage, check-in requirements and the provision of travel services. Some suppliers' terms may also limit or exclude their liability in accordance with applicable law or international conventions.

Where we arrange a destination experience solely as agent for a local supplier, the supplier's own terms and conditions will apply to that booking.

Copies of any applicable supplier terms and conditions, including our Conditions of Carriage, are available on request or can be viewed on our website.

10. Passports, Visas, Health Requirements, Travel Advice & Travel Documents

10.1 General Information
Our General Information (General Information | Ambassador Cruise Line) and Passport & Visa Information pages (Passport & Visa Requirements | Before You Sail with Ambassador Cruise Line) available in the "Before You Sail" section (Before You Sail | Ambassador Cruise Line) of our website, contain important information about preparing for your holiday, including passport, visa, travel authorisation, border entry and health requirements. These pages form part of these Booking Conditions and may be updated from time to time to reflect changes in legal or operational requirements.

10.2 Your Responsibilities
It is your responsibility to ensure that you have valid passports, visas, travel authorisations, immigration documents, health certificates, vaccinations and any other documentation required for your journey, and that these remain valid throughout your holiday. This includes obtaining any electronic travel authorisations or complying with any electronic border registration or entry requirements that apply to the countries you visit or transit, where applicable.

Requirements vary depending on your nationality, personal circumstances and itinerary and may change at short notice. You are responsible for checking the latest requirements before booking, before departure and, where appropriate, during your holiday.

If you are travelling on a non-British passport or are not a British citizen, you should check the applicable requirements with the embassy, consulate or other appropriate authority for every country you intend to visit or transit.

Failure to comply with any passport, visa, immigration, customs or health requirements may result in you being refused embarkation, entry into a country or carriage by a carrier. We will not be liable for any loss, expense, delay or additional costs arising from your failure to comply with these requirements. You agree to reimburse us for any fines, penalties, charges or other costs we incur as a result of your failure to comply with applicable passport, visa, immigration, customs or health requirements.

10.3 Government Travel Advice
Before booking and before travelling, you should familiarise yourself with the latest travel advice issued by the UK Foreign, Commonwealth & Development Office ("FCDO") for every country included in your itinerary or through which you may transit. The latest FCDO travel advice is available at www.gov.uk/foreign-travel-advice.

We also recommend that you consult Travel Aware (www.travelaware.campaign.gov.uk), which provides practical advice to help travellers prepare for overseas travel.

Travel advice and local entry requirements may change at any time. It is your responsibility to monitor the latest advice before departure and, where appropriate, during your holiday.

10.4 Health Requirements
You are responsible for ensuring that you are medically fit to travel and that you comply with all applicable health requirements for your itinerary.

You should seek advice from your GP or another suitably qualified medical professional in good time before travelling and consult TravelHealthPro (NaTHNaC - Home), the official UK travel health website supported by the UK Health Security Agency and the National Travel Health Network and Centre (NaTHNaC), for the latest destination-specific health information, including recommended and mandatory vaccinations.

You are responsible for carrying any medication you require throughout your holiday and for ensuring that it is permitted in every country you visit or transit.

10.5 Travel Documents and Advance Passenger Information
You must provide us with all information reasonably requested before departure, including passport details, Advance Passenger Information ("API"), emergency contact details, next of kin details and any other information required by us or by government, immigration or border authorities, preferably at least 7 days prior to your departure date, but certainly no later than 24 hours prior to sailing.

Where API or other passenger information is required by law, it must be provided by the deadline notified to you before departure. Failure to do so may delay your embarkation or prevent you from travelling.

Where additional administration is required because you have failed to provide mandatory information by the notified deadline, we reserve the right to charge a reasonable administration fee, the amount of which will be notified to you before it is applied.

10.6 Changes to Entry Requirements
Passport, visa, immigration, customs, health and border entry requirements may change after you book your holiday.

Unless we are legally responsible for the change, you are responsible for complying with any new or amended requirements, including any electronic travel authorisations, border registration systems or health formalities introduced before or during your holiday.

If you are unable to travel because you have not complied with the applicable requirements, our standard cancellation charges will apply.

10.7 Changes to Official Travel Advice
The FCDO or other relevant government authority may change its travel advice or introduce new travel measures at any time.

Where we are able to perform your Package in accordance with our contractual obligations and applicable law, your holiday will normally proceed as planned.

If we are unable to perform your Package, or changes become necessary as a result of official government measures, your rights and our obligations will be determined in accordance with these Booking Conditions and the PTRs.

11. Guest Conduct

You and all members of your party must behave responsibly and comply with these Booking Conditions, our reasonable instructions, our Conditions of Carriage, the vessel's rules and procedures, and any instructions given by the Master, officers, crew or other authorised persons relating to the safety, security, operation or good order of the vessel.

The Master has overriding authority in all matters relating to the safety, security and good order of the vessel, its passengers, crew and property. Any decision made by the Master in the exercise of that authority, including refusing embarkation, requiring a guest to remain in their cabin, disembarking a guest at any port, restricting access to facilities, refusing the service of alcohol or terminating a guest's holiday, shall be final.

If, in the reasonable opinion of the Master, ourselves or any other person in authority, you or any member of your party behave in a way that may endanger the safety, health, comfort or enjoyment of any person, cause distress, alarm or significant inconvenience to other guests or crew, damage property, disrupt the operation of the vessel or any other part of your holiday, fail to comply with applicable laws or regulations, or expose us or any supplier to legal, regulatory or financial risk, we may refuse to allow you to board, require you to leave the vessel or any other service, or terminate your holiday immediately.

If we exercise these rights, our contractual obligations to you will cease immediately. You will not be entitled to any refund, compensation or reimbursement for any unused part of your holiday, and we will not be responsible for any additional costs or expenses you incur, including travel, accommodation or repatriation costs, unless required by applicable law.

You will be responsible for any loss, damage, liability, fine, penalty or expense arising from your conduct or that of any member of your party. You and each member of your party shall be jointly and severally liable for such amounts. You agree to indemnify us against any claims, losses, liabilities, damages, fines, penalties, costs and expenses (including reasonable legal costs) that we incur as a result of your or your party's conduct.

We are not responsible for the behaviour or actions of other guests or third parties who are not under our control or acting on our behalf.

You are responsible for ensuring that you return to the vessel by the published all-aboard time at each port of call. If you fail to do so, we will not be responsible for any costs or losses arising from your failure to rejoin the vessel, including any travel, accommodation or other expenses incurred in catching up with the vessel or returning home.

12. Pricing, Price Accuracy and Price Changes

The total price of your Package, including all mandatory taxes, fees, charges and other costs which are known and can reasonably be calculated by us at the time of booking, will be confirmed before you complete your booking and will be shown in your Booking Confirmation.

Your Package price includes only those services expressly stated in your Booking Confirmation and these Booking Conditions. Unless expressly stated otherwise, your Package price does not include optional goods or services or personal expenditure, including travel insurance, passport or visa fees, travel authorisations, vaccinations, destination experiences or excursions purchased separately, drinks packages, gratuities (where not included), spa treatments, laundry, Wi-Fi, onboard purchases, medical treatment or other optional purchases made before or during your Package.

Where a mandatory local tax, tourist tax, visitor levy, environmental charge, port charge or similar charge is payable directly by you during your Package and cannot reasonably be collected by us in advance, we will make this clear before you book. Unless expressly stated otherwise, you will be responsible for paying those charges directly to the relevant authority or supplier.

We make every reasonable effort to ensure that the prices and information published in our brochures, advertising, on our website and in other promotional material are accurate. However, errors may occasionally occur. Before your booking is confirmed, we reserve the right to increase or decrease the price of any Package, withdraw or amend any offer, and correct any pricing or other errors or omissions. If we discover a pricing error or any other material error before your booking is confirmed, we will notify you before we accept your booking. You may then choose whether to proceed at the corrected price or with the corrected information or cancel your booking and receive a full refund of any monies paid.

If, after your booking has been confirmed, we discover that your Package was booked at an incorrect price due to a genuine pricing error, we will notify you as soon as reasonably practicable. Where the error was obvious or could reasonably have been recognised as a pricing mistake at the time of booking, we reserve the right to cancel your booking and refund in full all monies you have paid or, where possible, offer you the opportunity to continue with your booking at the correct price. This does not affect your statutory rights.

After your booking has been confirmed, we will only increase or decrease the price of your Package where this is permitted by the PTRs. Any increase or decrease in the price of your Package will be calculated solely as a direct consequence of changes in:

• the price of the carriage of passengers resulting from the cost of fuel or other power sources; or

• the level of taxes or fees imposed by third parties not directly involved in the performance of your Package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports.

If the price of your Package increases, we will notify you clearly and comprehensibly, provide a calculation explaining the increase and give you notice no later than 20 days before the start of your Package.

If the increase exceeds 8% of the total price of your Package (excluding insurance premiums, amendment fees and any additional services purchased after booking), you will be entitled to the rights set out in clause 4, including the right to accept the proposed change, accept a substitute Package (where offered), or terminate your booking without paying a termination fee.

If the above changes result in a decrease in the price of your Package, you will be entitled to a corresponding price reduction. We may deduct our reasonable administrative expenses incurred in processing the refund and will provide evidence of those expenses if requested.

Travel arrangements are not always purchased in local currency or at the time of travel. Accordingly, changes in exchange rates or other costs will not necessarily result in a change to the price of your Package.

Please check your Booking Confirmation carefully as soon as you receive it and notify us immediately if any information is incorrect or incomplete. We are not responsible for booking errors arising from incorrect or incomplete information provided by you or on your behalf, or for errors resulting from unavoidable and extraordinary circumstances.

13. Complaints

If, whilst you are travelling, you consider that any arrangements included in your Package are not being performed in accordance with your contract with us, you must inform the relevant supplier and our onboard Guest Services team (or, if you are not on board, our local representative or us) without undue delay so that we have the opportunity to investigate and, where possible, resolve the issue during your cruise.

If the matter cannot be resolved during your cruise and you wish to make a complaint after your return, you should contact our Guest Relations team as soon as reasonably practicable, and preferably within 28 days of the end of your Package, setting out the full details of your complaint together with your booking reference and any supporting information. Complaints should be sent by email to guestrelations@ambassadorcruiseline.com (or such other email address as we notify from time to time).

Failure to notify us of any problem during your Package or to submit your complaint promptly after your return may affect our ability to investigate your complaint and, where this prejudices us, may reduce or extinguish any entitlement to compensation or other remedy, where permitted by law.

We are committed to resolving complaints fairly and promptly. If, after following our internal complaints procedure, you remain dissatisfied:

• you may refer your complaint to ABTA in accordance with its member complaints procedure, which operates a Code of Conduct and provides access to an approved Alternative Dispute Resolution (ADR) scheme. Ambassador Cruise Line is a member of ABTA (No. Y6765). Further information is available at www.abta.com; and

• you may refer your complaint to ABTOT in accordance with its member complaints procedure. ABTOT also provides access to an independent arbitration service where appropriate. Further information is available at www.abtot.com.

Nothing in this clause affects your statutory rights or your right to bring legal proceedings.

Our complaints procedure can also be viewed on our website here: Guest Feedback Comments & Complaints Policy | Ambassador Cruise Line

14. Law & Jurisdiction

This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

15. Financial Protection

We provide full financial protection for our flight inclusive cruise holidays, by way of our Air Travel Organiser’s Licence number 12713, issued by the Civil Aviation Authority, Aviation House
Beehive Ringroad, Crawley, West Sussex RH6 0YR telephone 0333 022 1500. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate go to: www.caa.co.uk or by telephone 0333 103 6350.

No-fly cruise holidays booked with Ambassador Cruise Holidays Limited are financially protected with ABTOT (The Association of Bonded Travel Organisers Trust Limited) in accordance with PTRs.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are already on your cruise.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Ambassador Cruise Holidays Limited. 

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can find out more about ABTOT here: https://www.abtot.com/

16. Ambassador Category Guarantee Bookings

If you book an Ambassador Category Guarantee Cabin, you are booking a cabin within the grade booked but not a specific cabin number or location. Your cabin will be allocated by us before departure. By making a Guarantee Cabin booking, you accept that the cabin allocated will be determined by us and that requests for a particular cabin, deck or location cannot be guaranteed. Any additional information about Guarantee Cabins is set out in our General Information, which forms part of these Booking Conditions. Guarantee Cabin fares are offered subject to availability and may be withdrawn at any time. Cabin numbers are usually allocated shortly before departure. Dining arrangements are confirmed onboard. Further details can be found here: General Information | Ambassador Cruise Line.

17. My Ambassador Sailing

Following confirmation of your booking, your booking details will normally be available in the My Ambassador Sailing (Sign in to your account | Ambassador) area of our website or via the Ambassador Cruise Line App within approximately 72 hours, although this may take longer in some circumstances.

Before you travel, you must provide any information we reasonably request, including Advance Passenger Information ("API"), by the deadlines we notify to you. Where API is required by law, it must be submitted no later than 24 hours before departure.

Subject to availability and the type of booking you have made, My Ambassador Sailing (Sign in to your account | Ambassador) and the Ambassador Cruise Line App allow you to manage your booking and access a range of pre-travel services, including submitting guest information, making dining requests, viewing embarkation details, completing any required pre-travel declarations, selecting available booking preferences, purchasing optional extras, making payments, checking in online, and accessing your travel documents.

The services available through My Ambassador Sailing and the Ambassador Cruise Line App may change from time to time and not all services will be available for every booking.

If you booked through an independent travel agent, some amendments or additional purchases may need to be made through your travel agent rather than directly with us.

18. Your Privacy

We will collect, use, store and otherwise process your personal information in accordance with applicable data protection legislation and our Privacy Policy, which forms part of these Booking Conditions and is available on our website.

In order to process your booking and perform your Package, we will need to collect certain personal information from you and, where applicable, from other members of your party. This may include names, contact details, dates of birth, passport and travel document details, emergency contact details, payment information and, where necessary and with your explicit consent where required by law, information relating to your health, accessibility requirements, dietary requirements or other special requirements relevant to your holiday.

We will share your personal information only where necessary to administer your booking, perform your Package, comply with our legal obligations or protect your vital interests. This may include sharing information with airlines, ports, hotels, ground handlers, destination experience providers, payment providers, insurers, government departments, border agencies, customs and immigration authorities, law enforcement agencies and other suppliers involved in providing your Package.

Certain personal information is required in order to process your booking and comply with legal or regulatory requirements, including Advance Passenger Information. If you do not provide the information we reasonably request, we may be unable to confirm your booking or allow you to travel.

During your cruise you will be issued with a personalised cruise card or other identification, which may be used for security purposes, embarkation and disembarkation, identification on board and charging purchases to your onboard account. The information displayed on your cruise card will be limited to that reasonably required for these purposes.

Further information about how we collect, use, share, retain and protect your personal information, together with details of your privacy rights and how to exercise them, is set out in our Privacy Policy.

Key Rights Information - the Package Travel and Linked Travel Arrangements Regulations 2018 (The Package Travel and Linked Travel Arrangements Regulations 2018)

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all UK rights applying to packages. Ambassador Cruise Holidays Limited trading as Ambassador Cruise Line will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Ambassador Cruise Holidays Limited trading as Ambassador Cruise Line has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

• Travellers will receive all essential information about the package before concluding the package travel contract.

• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.

• Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.

• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.

• The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.

• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.

• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.

• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.

• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.

• Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.

• The organiser has to provide assistance if the traveller is in difficulty.

• If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Ambassador Cruise Line is a member of ABTOT (No.5662). No-fly cruise holidays booked with Ambassador Cruise Holidays Limited are financially protected with ABTOT (The Association of Bonded Travel Organisers Trust Limited) in accordance with The Package Travel and Linked Travel Arrangements Regulations 2018. ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are already on your cruise.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Ambassador Cruise Holidays Limited. 

• Additionally, Ambassador Cruise Holidays Limited trading as Ambassador Cruise Line have taken out insolvency protection with the CAA  (ATOL No: 12713) for flight inclusive cruise packages. You can contact the CAA Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority at Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, if services are denied because of Ambassador Cruise Holidays Limited trading as Ambassador Cruise Line’s insolvency. For further information please visit www.caa.co.uk

The Package Travel and Linked Travel Arrangements Regulations 2018 can be found at https://www.legislation.gov.uk/uksi/2018/634/contents/made  

SPECIFIC TERMS AND CONDITIONS

Nectar Programme

Where we offer customers the opportunity to collect or redeem Nectar points in connection with a booking, participation in the Nectar programme is subject to the Nectar Promotional Terms and Conditions in force from time to time. Those terms apply in addition to these Booking Conditions and are available at: Terms & Conditions.

Please note: The award, redemption, value and administration of Nectar points are governed by the Nectar Promotional Terms and Conditions and not these Booking Conditions.

Themed Cruises and Entertainment

Where a cruise is marketed by reference to a theme, programme or entertainment line-up, advertised performers and acts are subject to change. If a performer or act is unable to appear, we may provide a suitable replacement. A change of performer or act will not, of itself, amount to a Significant Change or give you the right to cancel your booking or receive a refund, unless that performer or act was expressly confirmed in our brochure, on our website, in our advertising and/or in your booking confirmation as an essential feature of your Package. 

Terms and Conditions for Live Nation Charter Cruises

Cruise A12714RW – REW!ND the Cruise

Cruise A12713RC – Rock Choir (Please note for this cruise, you must be a member of Rock Choir to book this sailing)

Cruise A12725JM – Cruise with Jane McDonald

Cruise A12725EC - Encore the Cruise

Deposits: When we make your booking, you must pay a deposit of 25% for the published cruising holiday.

Balance: Your balance payment is due no less than 120 days prior to departure, for which we will not issue a reminder. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges will be payable as below:

 Charter Cruise Transfer Requests: Where you choose to book one of the Live Nation Charter Cruises listed above, please note that the standard discretionary cruise-to-cruise transfer provisions indicated in clause 3 of these Booking Conditions do not apply and the applicable alternative transfer terms will be notified to you prior to booking.

If you wish to transfer your booking, you may only transfer to another Live Nation Charter Cruise and any transfer must be completed before the final balance due date, being 120 days before departure. You cannot transfer your booking to a standard Ambassador sailing. Any permitted transfer will be subject to a £50 per person administration fee.