Ambassador Price Promise
Looking for the best possible price? Then look no further. Book direct with Ambassador Cruise Line and relax, safe in the knowledge you'll be guaranteed unrivalled value for your money. Not only do you have the added reassurance of booking with our destination and reservation experts, but if you find the same holiday for less elsewhere on the same day, we'll match it.
OUR PROMISE TO YOU!
Ambassador Cruise Line's commitment is to consistently offer the best possible value, which is reflected in our Price Promise*. We will price match any deal you see on the same day of your booking, please advise us and we’ll happily refund the difference.
*Terms and Conditions apply – please refer to Price Promise Conditions.
PRICE PROMISE- WHAT WE NEED
If you would like to make a Price Promise application, the quote you’ve located elsewhere should include the following identical information to your current booking:
Ship, departure date and cruise code:
Price type (Saver Fare or Late Saver Fare):
Date of quote:
Cabin grade (e.g. Cat 9):
Number of guests:
Price quoted:
Name of travel agent/website featuring quote:
To submit a Price Promise request, simply email a screenshot of the quote that includes the above information to sales@ambassadorcruiseline.com. Be sure to include the date of the quote as we’re only able to apply our Price Promise to quotes found on the same day.
For website-based quotations, please ensure the screenshot includes the entire webpage so that the date and time in the right-hand corner of your desktop is clearly visible.
Price Promise
Price Promise Terms and Conditions:
Price Promise applies on all fare types on holidays booked with Ambassador Cruise Line either directly or through a travel agent. You must provide evidence from a bona fide UK travel agent of a cheaper price on the day of booking with us. You must be able to show that the fare quoted matches to the cruise you have booked with us and that the price has been quoted on the same day of that booking being made. The screenshot or quote from the travel agent must include: 1. Same Ship & Sailing date/Cruise Code; 2. Same Cabin Type & Cabin Grade; 3. Same Fare Type; and 4. Time & Date 5. Any value-added benefits (onboard credit, parking, Wi-Fi or any other ancillary offered), and must be offered on the same terms and conditions. The Price Promise does not apply to bookings made where Ambassador is not the operator selling the holiday or to holidays where an additional element, such as a land tour, hotel stay, or flights have been added or packaged into the price. The evidence described above must be printed (not handwritten) and provided to email address sales@ambassadorcruiseline.com on same day of booking. Quotes submitted by post will not be accepted. If the evidence submitted is accepted and approved for Price Promise, the difference will be used to reduce the balance payable for your holiday and will not affect the deposit that has been paid. If you’ve already paid the balance of your holiday, the difference will, at your option, either be refunded to your payment card or allocated as a credit to your onboard account. If you opt for a refund of the price difference to your card, please note this can take up to 14 working days. All other terms and conditions in relation to your booking are unaffected and in particular, but without limitation, if you subsequently decide to cancel your cruise normal cancellation charges will apply. Price promise cannot be applied to bookings made through the following channels; Gift vouchers, voucher codes, cash back; “affiliate” discounts (e.g. NHS, Blue Light); membership club discounts (e.g. CSSC, Restless), partner discount (e.g. Essex Cricket Club, Orca), auction sites, consumer events, private sales, bookings made on board which attract “future cruise booking benefits” (including, but not limited to low deposit and / or additional on board credit or cabin upgrades); bookings made using a discount provided as part of any “Thank you for sailing” promotion. Any other travel agency price match promotion which offers an additional rebate or other benefit for any price matched product is also excluded (such as booking incentive gifts, loyalty points). The price provided must be in GBP (£'s). We reserve the right to withdraw this offer at any time. All Price Promise transactions are carried out at our discretion. Once a Price Promise has been accepted, you cannot apply for a further reduction. The price being matched must include all taxes (including VAT), and any postage and packing charges as applicable.
